UCCE by Ciscoar

Troubleshooting

Common errors

In CVP deployments, call failures at “Send to VRU” or “Run Ext Scriptnode are very common.

Voice Response Unit

VRU

Even though it is just a single node in ICM, there are lots of signaling events that need to occur on CVP, the VXML Gateway and/or VXML Server. There are a number of places configuration must be done correctly.
Most failures happen due to misconfiguration or a failure outside of ICM.

Cisco old (2009) doc

Version 12.5