Central Controller
ICM is also known as Central Controller.
Intelligent Contact Management
ICM stands for
Windows server 2019
ICM runs on a domain joined Windows server and MS SQL must be installed on this server too.
Rogger
It is quite common to install both the Call Router and the Logger on the same server (rogger), this is what is called Sprawller.
ICM/CCE Service Control
We use the ICM/CCE Service Control tool to se the current status of the main UCCE services
Path to the Service Control executable
- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Cisco Unified CCE Tools
It’s always a good idea to have a shortcut to this executable in your Desktop for easy and quick access this tool is quite frequently used.
ICM Script editor
Path to the ICM Script Editor executable
- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Cisco Unified CCE Tools\Administration Tools
Web Setup
