From Cisco Gateway to VXML Server and then Agents

Cisco Voice GW dial-peer

Dial peer to forward calls to 78… towards the CVP Call Server SS

dial-peer voice 78000 voip
description Call Server HYD local
destination-pattern 78...
session protocol sipv2
session target ipv4:10.1.74.26
dtmf-relay rtp-nte
codec g711ulaw

ICM Configuration Manager

Dialed Number 78888

Call Type “Test_Demo”

ICM Script

Call Type Manager

  • Script > Call Type Manager > Call Directory > Dialed Number

Dialed Number

Call Type

Schedule

Set Variable Element

Let’s leave the application name empty as of now… once we’ve created the CVP app we’ll come back here to write the name.

"application=EMPTY"

CVP App

New Call Studio Project “Test_Demo

Drag & Drop & Configure Audio element

Drag & Drop & Configure Subdialog element

Validate

Deploy

  • C:\Cisco\CVP\VXMLServer\applications
C:\Cisco\CVP\VXMLServer\applications

deployApp.bat

  • C:\Cisco\CVP\VXMLServer\applications\applications\Test_Demo\admin
C:\Cisco\CVP\VXMLServer\applications\applications\Test_Demo\admin

CVP IIS audio files path

  • C:\inetpub\wwwroot\en-us\app
C:\inetpub\wwwroot\en-us\app\CCStayOnLine.wav

Use browser to play CCStayOnLine.wav

  • CCStayOnLine.wav
http://192.168.1.17/en-us/app/CCStayOnLine.wav

Source YouTube video