Official guides PDF

All available versions

• https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/series.html

ICM Scripting and Media Routing

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/user/guide/ucce_b_scripting-and-media-routing-guide_1262/ucce_b_scripting-and-media-routing-guide_chapter_0110.html

V12.5(1) Document Categories

• https://www.cisco.com/c/en/us/support/contact-center/unified-contact-center-enterprise-12-5-1/model.html#~tab-documents

V12.5(1) Staging

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/installation/guide/ucce_b_1251-staging-guide.html

Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2)

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/installation/guide/ucce_b_install_upgrade_guide_1262/ucce_b_12_6_1-install_upgrade_guide_chapter_0100.html

SQL

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/installation/guide/ucce_b_12_5_Install_upgrade_guide_ucce/ucce_b_cisco-unified-contact-center-enterprise12_5_chapter_011.html#task_BFD5435B077F5DD844025A17F2B572DB

OU

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/installation/guide/ucce_b_12_5_Install_upgrade_guide_ucce/ucce_b_cisco-unified-contact-center-enterprise12_5_chapter_0100.html#UCCE_CN_SCCA87E4_00

Service Account Manager

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/installation/guide/ucce_b_1251-staging-guide/ucce_b_1251-staging-guide_chapter_0101.html

The user called “icmserviceuser” was manually created in AD by copying the “administrator” account so it belong to the same groups.

Same user for Logger

A new folder appears