All available versions
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-63.png)
ICM Scripting and Media Routing
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-99-1024x420.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-100-1024x491.png)
V12.5(1) Document Categories
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-64.png)
V12.5(1) Staging
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-65-1024x723.png)
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2)
SQL
OU
Service Account Manager
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-66.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-67-1024x538.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-68.png)
The user called “icmserviceuser” was manually created in AD by copying the “administrator” account so it belong to the same groups.
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-72-1024x545.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-69-1024x561.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-70-1024x561.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-71-1024x564.png)
Same user for Logger
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-73-1024x555.png)
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-74.png)
A new folder appears
![](https://ucce.ciscoar.com/wp-content/uploads/2024/07/image-76.png)